Privacy Policy

Contact Information

• Flowing Tech Solutions S.R.L.
• Email: XCOMPANYEMAILX
• Phone: XCOMPANYPHONEX
• Address: XCOMPANYADDRESSX
• Registration Number: XCOMPANYREGISTRATIONX

Collection and Use of Personal Data

We explicitly collect personal data when you:

• Fill out a contact form
• Send us an email
• Engage via our website or through third-party integrations
• This may include your name, email address, phone number, IP address, browser/device information, pages visited, and time spent on the site.

We collect this information to:

• Provide and improve our services
• Communicate with you
• Enhance user experience
• Support secure operations and fraud prevention
• Comply with legal requirements

How Data Is Collected

• Directly: via forms, emails, or service requests
• Automatically: via cookies, server logs, and analytics tools
• From third parties: only when you've consented or when legally permitted, under obligations to honour data protection standards

Storage and Security Measures

• Data is stored securely on encrypted servers
• Physical and technical safeguards are in place (e.g., firewalls, restricted access)
• Access is strictly limited to authorised personnel with a genuine need
• Regular reviews are conducted to maintain data integrity and security

Data Processing and Third-Party Access

We process personal data solely to fulfil contractual obligations or deliver requested services. Third-party service providers may access this data—for hosting, analytics, or support—but only under strict confidentiality agreements and in compliance with our privacy standards.

Cross-Border Data Transfers

We may transfer personal data outside Romania, particularly for secure hosting or third-party services. We ensure recipient countries offer adequate protections or that data transfers are governed by appropriate legal safeguards.

Data Retention

Your personal data is retained only for as long as required to fulfil our contractual, legal, or organisational responsibilities. After this period, data is securely erased or anonymised.

Employee/Processor Confidentiality

Staff and external processors involved in processing personal data are obligated to maintain confidentiality and handle data only within their authorised capacity.

Breach Notification

In the unlikely event of a data breach, we will promptly identify the incident, record its details, take corrective action, and notify both affected individuals and relevant authorities in line with Romanian data protection regulations.

User Rights

You are entitled to:

• Access the personal data we hold
• Request correction of inaccurate information
• Request deletion of personal data
• Restrict or object to processing
• Obtain a portable copy of your data
• Withdraw consent at any time (where permitted)
• Not be subject to automated decision-making

To exercise these rights, please contact us.

Automated Decision-Making and Profiling

We do not engage in profiling or fully automated decision-making that has legal or significant effects on individuals.

Cookies & Similar Technologies

We use cookies for site functionality, analytics, preference saving, and integrations. Occasionally, cookie data may combine with other information to identify you and will be treated as personal data. For greater detail, please refer to our Cookie Policy.

Dispute Resolution

We encourage you to reach out to us first if any issue arises from this Privacy Policy. You can contact us at the details provided above to address and resolve your concerns collaboratively.

If direct resolution is not possible, you also have the right to pursue independent dispute resolution through Romania's European Consumer Centre (ECC), which offers support for cross-border complaints within the EU.

For data-related disputes, you may lodge a formal complaint with Romania's data protection authority, the ANSPDCP (Autoritatea Naţională de Supraveghere a Prelucrării Datelor cu Caracter Personal)

To file a data protection complaint, you can use the form available under the "Plângeri" section or contact them via email at anspdcp@dataprotection.ro

Updates to This Policy

This policy may be updated to reflect changes in law or business procedures. Updates are effective immediately upon posting. Continued use of our services signifies acceptance of the revised policy.